FAQ / quality
What does the job order status Accepted mean?
This status means you have accepted the job and have agreed to show up and the location and time specificed within that order.
What does the job order status Check-In mean?
This status indicates to us that you have used the check in feature on the mobile app, indicating you have arrived on site.
What does the job order status In-Review mean?
This status has indicated that you have submitted the job and we are currently running our quality check and flagging any issues we find. We may communicate this to you then changing the status for you to then make your changes.
What does the job order status Rejected mean?
This is the status change that occurs when we have flagged an issue with your shoot and have reached out to you about these particular issues.
What does the job order status Submitted to Client mean?
This is the status change when your job has been submitted to the client for their review and approval.
What does the job order status Approved mean?
This is the status change when you job has been approved by the client and has started the process to be paid out.
What does the job order status Completed mean?
This is the status change when your job has been put into the next payment cycle for delivery. You can check which paycycle your job has been placed into within the 'My Profile' settings in your dashboard view on the KodakIt platform. Clicking the 'Paymen' button will show you current payment cycles and job delivery.
What does the job order status Cancelled mean?
This means that the photo shoot has been cancelled. This cancellation could of come from your request via our mobile app, the client or KodakIt staff due to request coming in through support channels.
Why was my job rejected?
If your photoshoot was rejected it means it did not pass the quality standards and does not meet the customer guidelines.
How do I know the reasons as to why my job was rejected?
Once your job is rejected you will receive clear tags indicating the rejection reasons as well as what is needed on your end to resubmit the photoshoot to meet expected customer quality standards.
Can I resubmit my job?
Yes. We would like you to understand the reasons the job has been rejected and have you fix them and resubmit the job. If the reasons warrant a reshoot, our team will schedule this and communicate the reshoot to you.
What if I refuse to resubmit my job with edits?
If it is clear that you have not followed the customer guidelines and refuse to re submit the photoshoot and or edit the images, we will have to suspend your account and you will not be compensated for that photoshoot.
Why am I being asked to reshoot?
If customers do not approve a job because a photographer clearly has not followed the birefing guidelines, we must have the job reshot.
What if I refuse to reshoot?
If it is clear that you have not followed the customer guidelines and refuse to reshoot, we will have to suspend your account and you will not be compensated for that photoshoot.
Will I get compensated for a reshoot?
If the reshoot occurs because you did not follow the original customer guidelines, then no. You will be compensated for original photoshoot once reshoot has been submitted and approved.
Will a reshoot affect my ratings?
Yes. We take quality very seriously as this is a measure of approval by our partners. We strongly suggest you prep yourself ahead of time and undertand clearly what the customer deliverables are.
Removal from Partner
Why do I not receive broadcasts from a customer anymore?
Could be for 2 reasons:
1. The customer is no longer active in your area.
2. You have not met the customers quality expectations despite sending you briefing materials and asking you for re-edits and or reshoots.
If you don't see what you're looking for in the categories above, fill out the form below and we'll get back to you asap.