We strongly suggest using the mobile app and enabling Push notifications. The mobil app provides you with pre-shoot details, on-site contact and on location client guidance that most find useful when in the moment.
The desktop app is the most efficient way to bulk upload and submit your images over to our editorial team. The desktop app is available for download within your desktop platform view under the 'Actions' tile.
Commissioned photos must meet the quality standards consistent with the Client statement of work, as determined by the client or company in each of their sole discretion. Your experience must be able to deliver what is expected by the client.
Photographers are delivered opportunities via our broadcasted. Delivery can come in by push notifications within the mobie app, email and SMS(text). Broadcast notifications are timed so photographers can accept or decline the opportunity within the broadcast time parameters. We suggest downloading the app and enabling push notifications.
It is best to check the notifications setting within your phone to see if the notifications for the KodakIt mobile app are turned on. By clicking on 'Notifications' under your phones settings, you will be able to open the notification settings for the KodakIt mobile app.
The means the broadcast has timed out and the amount of time you had to accept the shoot has expired. We suggest downloading the mobile app and turning on the push notifications to alert you when opportunities get broadcast to you.
Photographer must arrive at photoshoot location at the time indicated within the clients order. It is always best to arrive a few minutes early to identify your on-location contact and set up equipment.
If you have accidentally accepted a job via our broadcast, you can always request a cancellation through the KodakIt mobile app. Within that specific job, under the 'order details' you can request a cancellation by clicking on the 3 dots in the upper right hand corner of that 'Order Details' window.
You can submit a request to cancel a photo shoot through the KodakIt mobile app. When you oen an order, you can click on the 3 buttons on the top right of the screen under the 'Order Detail' and submit a cancellation request with selected reason code.
The check-in feature helps us gain insight into the average length of your photo shoots along with the average length of the clients photo shoots. We are going to use this information to offer photographers more jobs based on the average length of their photo shoots and help cluser jobs together within the same areas.
It is always best to call ahead of your arrival, but ask you allow the client a 15 minute grace period to ready themselves for the photoshoot. If they are not ready within the 15 minutes, you can either request for a rescheduled photoshoot and align your availability with the customer or submit a request for cancellation and submit a reason provided.
The easiest and quickest way to submit a cancellation request is through the KodakIt mobile app and provide a reason into why you need to cancel the photoshoot. If the client can reschedule, we suggest finding a date and time that works for both of you and sumitting a reschedule request instead of a cancellation request.
It is a rare occurance, but sometimes the client will cancel a photo shoot before it happens. Depending on how far out the client will need to reschedule the photo shoot will not appear in your up-coming job list. Once the client confirms a reschedule date and time, it will be broadcast out, giving you first priority to accept or decline the job with the new date and time.
Actual compensation for cancellation may vary from job to job, depending on Client’s arrangement with Kodakit. Please check with Kodakit in advance for the structure of compensation for cancellation for a particular assignment.
If I am unable to take photos on the day of shoot, may I get my friend to take photos on my behalf?
No. If you need to cancel, please notify Kodakit immediately through a cancellation request in the mobile app and we will find a replacement.
If the restaurant will not prepare the necessary amount of dishes, please communicate this information to us by clicking the red thumbs down icon within that order's 'Shot Details' on the mobile app. If you are not using the mobile app, you can commiunicate this to us through the desktop app within the 'Talk to Kodak' chat within that order.
If sections of the property are not able to be shot, please communicate this information to us via the mobile app. Within the 'Shot Details' you will find a list of shots being asked by the client. By clicking the red thumbs down icon you can communicate this to us. If you are not using the mobile app, you can commiunicate this to us through the KodakIt Desktop App. Drop us a line during your images upload within the 'Talk to Kodak' chat feature.
Best way to upload photos from your jobs is through the KodakIt desktop apps. The desktop app will allow you to bulk upload images for the order you are looking to submit images for. You can download the desktop app through platform under 'Actions' on your home dashboard view.
The KodakIt platform or desktop app will not allow you to upload images that are outside the aspect ratio of the clients expectations. Best practice is to double check the settings at which the images were exported. Even if off by 1 px, the image will not upload. Often times exporting from your editing software can convert the orignal dimensions cause to drop the aspect ratio.
Photographers are expected to shoot what is requested by the client and specified on the brief. If the reason for having fewer photos can be justified and reasons are submitted, Kodakit will notify the client. You can inform us of images that may be missing within the KodakIt Mobile App. Here you can provide shot list feedback through the 'Shot Details' tab witin the order.
Please politely decline. The photos need to go through the KodakIt system. Often times the shoot is for a client, but at one of their merchants. Politely direct them toward the client to retrieve the photos.
If you have already clicked the 'Submit' button, you will not be able to add photos to the order. You can alert us to this issue by sending us a message in the KodakIt chat. Here it will notify our editors/support team about the mix up.
Status of my recent delivered job on my dashboard reads "Rejected", what happens next?
If the KodakIt editors have rejected the images submitted, we will provide a reason for this. Once an order has a rejected status, you are able to upload new images to that order. If the images don't meet the quality issues, we may ask you to reshoot the images so they meet the standards and quality of the client.
If the original set of images do not meet our clients standards of quality, we will ask you to reshoot the order. Once completed and approved by the client, you will be compensated for the orignal photo shoot.
Actual compensation for cancellation may vary from job to job, depending on Client’s arrangement with Kodakit. Please check with Kodakit in advance the structure of compensation for cancellation for a particular assignment.