FAQ / ISSUES
The customer is being rude.
We sincerely apologize for this. We want to ensure you have a great experience on all of your shoots. Please contact your regional Community Manager here → if you are having problems with a customer.
The customer made me feel unsafe.
If this occurs and you do not feel that you should complete the photo shoot, please leave. If you are in any danger please contact local authorities. Alert your regional community manager immediately about any threatening or inappropriate behavior.
Issue with photoshoot
The customer does not have all items on the shotlist ready at the scheduled time of the photo shoot.
Please photograph what is available. For unavailable items, please note this reason on your shotlist. Note each item that is unavailable.
The customer asked me to shoot items that are not on the shotlist.
Please politely decline shooting any items that are not on the shotlist.
I can't find the creative brief.
Log into your account and look under 'scheduled jobs'. Click the job you are scheduled for and you'll find the creative brief there.
I can't find the shotlist.
Log into your account. Under scheduled jobs, please click the job you are looking for, you will find a link to the shotlist there.
I spent more time than scheduled at the photoshoot.
Please submit a reason when uploading the photos.
The customer is asking me to deliver beyond the creative brief.
Please politely decline shooting any items that are not on the shotlist and or a different direction from the creative brief.
I'm having an issue with a photoshoot not covered here.
Please contact your local community manager here. →
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